1) Quotes, Pricing & Scope
Quotes/Estimates. Unless otherwise stated, quotes are estimates only, based on information available at the time. Prices may change due to site conditions, design changes, material availability, or regulatory requirements.
Acceptance. A quote is valid for [30] days. Work is scheduled after you approve the quote in writing and pay the required deposit (see §3).
Scope of Work. The final scope is what’s listed on the approved quote/work order and drawings/specs (if any). Items not expressly listed are excluded.
Site Conditions. Hidden/latent conditions (e.g., structural, electrical, plumbing, mold, asbestos) discovered during work are treated as extras and billed per §4.
2) Scheduling & Access
We’ll provide a target start date and estimated timeline; both are subject to change due to permitting, inspections, material lead times, weather, or other delays outside our control.
You agree to provide safe and timely access to the property during the agreed hours, including access to power, water, elevators/parking where applicable.
3) Deposits, Progress Payments & Late Fees
Deposit. A non-refundable scheduling deposit of [X%] of the contract price is due upon approval to secure your start window and materials.
Progress Draws. Unless otherwise stated, payments are due at milestones (e.g., [materials ordered / rough-in complete / drywall complete / substantial completion]).
Final Payment. The remaining balance is due upon substantial completion (when the work is usable for its intended purpose, with only minor touch-ups remaining).
Late Fees. Overdue balances may incur [X%] per month (or the maximum allowed by law), plus collection costs.
4) Changes & Extras (Change Orders)
Any change to the scope, materials, or finishes must be approved in writing via a change order.
Change orders may affect price and timeline. We’ll proceed after written approval and any additional deposit required.
If we encounter unforeseen conditions, we’ll notify you with proposed remediation and pricing before continuing, where practicable.
5) Materials, Substitutions & Lead Times
We source materials from trusted suppliers. Brands/finishes may be substituted with equivalent or better items if specified products are unavailable or delayed, after consulting you.
Client-supplied materials must meet code and be onsite before the scheduled installation window. Delays caused by late or non-conforming client materials may incur rescheduling fees.
6) Permits, Code & Inspections
Unless your agreement states otherwise, we can assist with permit guidance; permit fees and design/engineering fees are typically extra.
We perform work to meet applicable codes. Passed inspections do not guarantee against future failures arising from factors beyond our control (e.g., building movement, misuse).
7) Clean-Up & Protection
We maintain a tidy work area and remove construction debris generated by our scope.
We use reasonable protection (floor coverings, dust barriers) but cannot guarantee a dust-free environment. Please remove or protect valuables, artwork, and sensitive electronics.
8) Warranties
Workmanship. We provide a [12/24]-month workmanship warranty from substantial completion for defects arising from our labor (normal wear/tear, abuse, and acts of God excluded).
Materials. Manufacturer warranties apply to materials and fixtures; we’ll assist you in making a claim where reasonable.
Warranty service requires all invoices to be paid in full and proper care/maintenance by the owner.
9) Client Responsibilities
Provide accurate information, timely selections (colors/finishes), and prompt approvals.
Keep pets/children clear of work zones; ensure pathways are free of hazards.
Maintain utilities and building access required to perform the work.
Obtain approvals from landlords/condo boards/HOAs where applicable.
10) Photos & Marketing
We may take before/after photos or short videos of our work for documentation and marketing (no addresses or identifying personal items). If you prefer not to be featured, email [privacy@yourdomain.com] before work begins.
11) Subcontractors
We may engage qualified subcontractors (e.g., licensed electricians/plumbers) to complete parts of the scope. We remain responsible for coordinating them for the Services.
12) Delays & Force Majeure
We are not liable for delays or damages caused by events beyond our reasonable control, including but not limited to severe weather, strikes, pandemics, supply-chain issues, accidents, or governmental actions. We will notify you and reschedule as soon as practicable.
13) Cancellations & Rescheduling
Before start: If you cancel after deposit, the deposit may be retained to cover scheduling, admin, and custom-ordered materials.
After start: You will be responsible for the cost of work performed, materials ordered, restocking fees, and reasonable demobilization costs.
Rescheduling: Requests require [X] business days’ notice; fees may apply if crews or deliveries are already scheduled.
14) Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising from the Services or these Terms is limited to the amount you paid to us for the specific portion of work giving rise to the claim. We are not liable for indirect, consequential, special, or incidental damages (e.g., loss of use, loss of profit).
15) Indemnity
You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) non-disclosure of relevant site conditions, or (c) misuse/alteration of the work after completion.
16) Website Terms of Use
Content. All text, images, logos, and designs on [yourdomain.com] are our intellectual property or used with permission. You may not copy, reproduce, or distribute content without written consent.
No Professional Advice. Website content is informational only and not a substitute for on-site inspection or professional advice for your property.
Third-Party Links. We are not responsible for the content or practices of linked websites.
User Submissions. If you post reviews, images, or comments, you grant us a non-exclusive license to use them for marketing, subject to our Privacy Policy.
17) Privacy & Communications
Your personal information is handled per our Privacy Policy (PIPEDA/CASL compliant). By providing your contact details, you consent to receiving project-related communications by email/SMS/phone. You can unsubscribe from marketing emails at any time.
18) Disputes; Governing Law
Good-faith resolution. If a dispute arises, both parties agree to first attempt to resolve it informally within [15] days of written notice.
Mediation/Arbitration. Unresolved disputes will be submitted to mediation in Toronto, Ontario, and if not resolved, to binding arbitration under the Arbitration Act, 1991 (Ontario).
Governing law & venue. These Terms are governed by the laws of Ontario and applicable federal laws of Canada.
19) Termination
Either party may terminate the agreement for material breach if the other party fails to cure within [10] days of written notice. You remain responsible for payment for work performed, special-order materials, and reasonable demobilization.
20) Severability; Entire Agreement
If any provision is deemed invalid, the remaining provisions remain in full force. These Terms, together with the accepted quote/work order and any change orders, constitute the entire agreement and supersede prior discussions.
21) Updates to These Terms
We may update these Terms from time to time. The “Last updated” date will change when a new version is posted on our website. Continued use of our Services constitutes acceptance of the updated Terms.
Contact
Reno Rise Solutions
Email: levilindsay@renosrise.ccom
Phone: (437) 370-9354