Privacy Policy

1) Who we are & how to contact us

Business name: Reno Rise Solutions
Email:levilindsay@renosrise.com 

Phone: (437) 370-9354

If you have questions or want to exercise your privacy rights, email  the address above

2) What this Policy covers

• Visitors to our website and landing pages

• People who request quotes/consultations, download guides, or subscribe to emails

• Prospective and current customers, and contractor partners

This Policy is designed to comply with PIPEDA and CASL. If you are located in the EU/UK, we also describe GDPR rights below.

3) Information we collect

Information you provide

• Contact details (name, email, phone, city)

• Project details (property type, budget, timeline, renovation scope)

• Messages and files you submit (photos, plans, measurements)

• Marketing preferences and consent status

Information collected automatically

• Device/browser information, IP address, pages viewed, time on page, referring URL

• Cookies and similar technologies (see “Cookies & analytics” below)

Information from third parties

• Lead sources (e.g., Google, Facebook, Yelp, Google Business Profile)

• Email tools (e.g., Brevo/MailPoet) and web hosting/analytics providers

We do not knowingly collect sensitive personal information or children’s data (see “Children’s privacy”).

4) Why we collect it (lawful purposes)

• Provide quotes & services: respond to inquiries, assess project feasibility, schedule visits, prepare estimates, manage your project

• Customer support & communications: updates about appointments, timelines, and work in progress

• Marketing with consent (CASL): send renovation tips, promotions, and follow-ups you ask for (you can unsubscribe any time)

• Business operations: website performance, security, fraud prevention, and internal reporting/analytics

• Legal compliance: record-keeping, responding to lawful requests, enforcing agreements

Legal bases: consent (when you opt-in), performance of a contract (when you request or purchase services), and legitimate interests (to operate and secure our business).

5) How we share information

We don’t sell personal information. We may share limited data with:

• Service providers / processors (hosting, email delivery, CRM, analytics, payment or invoicing) who process data on our behalf under confidentiality agreements—e.g., Hostinger/Titan (email hosting), Brevo or MailPoet (email), Google Analytics.

• Vetted contractor partners when you ask us to arrange a quote/consultation for your project.

• Legal & safety: if required by law, court order, or to protect our rights or users.

If we transfer data outside Canada (e.g., to the U.S./EU), we use reputable vendors and appropriate safeguards.

6) Cookies & analytics

We use cookies and similar technologies to make the website work and to improve it.

Types of cookies

• Essential: security, load balancing, form submissions

• Analytics: measure traffic and usage patterns (e.g., Google Analytics)

• Marketing (optional): measure campaign performance; we do not use interest-based advertising pixels unless noted in your cookie banner

Managing cookies: You can adjust cookie preferences in our banner (if enabled) and in your browser settings. Blocking cookies may reduce site functionality.

7) Email, SMS & CASL consent

When you check the consent box on our forms or otherwise opt-in, you authorize us to send project-related emails and occasional promotions.

• Unsubscribe: every email includes an unsubscribe link; you can also email [privacy@yourdomain.com].

• Transactional emails: appointment confirmations, service updates, and invoices may still be sent where permitted by law.

8) Your rights

Under PIPEDA (and GDPR if applicable), you may have the right to:

• Access the personal information we hold about you

• Request correction or updates

• Withdraw consent for marketing

• Request deletion where no longer required for legal or business purposes

• Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your local regulator

To exercise rights, email levilindsay@renosrise.com . We may need to verify your identity before responding.

9) Data retention

We keep personal information only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

• Leads/inquiries: up to 24 months from last interaction

• Customer/project records and invoices: 7 years (tax/compliance)

• Email marketing records (consent, unsubscribes): as required by CASL

10) Security

We use reasonable administrative, technical, and physical safeguards (HTTPS encryption, access controls, limited retention). No system is 100% secure—please contact us immediately if you suspect unauthorized access to your information.

11) Third-party links

Our site may link to third-party websites (e.g., suppliers, contractors). We’re not responsible for their privacy practices. Review their policies before providing personal information.

12) Children’s privacy

Our website and services are intended for adults. We do not knowingly collect information from children under the age of 13 (or the age of consent in your jurisdiction). If you believe a child has provided us personal information, contact us to delete it.

13) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date will change when we post a new version. If changes are material, we will provide a notice on our website or by email where appropriate.

14) Contact

Questions, requests, or complaints about this Policy or our privacy practices:
Email: levilindsay@renosrise.com

Disclaimer (not legal advice)

This Policy is provided for general informational purposes. Laws change and your specific practices may require additional disclosures. Consider obtaining legal review to ensure compliance with PIPEDA, CASL, and any other applicable laws.

• Visitors to our website and landing pages

• People who request quotes/consultations, download guides, or subscribe to emails

• Prospective and current customers, and contractor partners

This Policy is designed to comply with PIPEDA and CASL. If you are located in the EU/UK, we also describe GDPR rights below.